Privacy Policy

Effective Date: 15-09-2026

Last Updated: 16-09-2026

 

1. About This Policy

Bharat Agrolink is operated by Agrolink Manufacturing Private Limited (“we”, “us” or “our”).

This policy explains how we handle personal information when you use bharatagrolink.com, our mobile applications, seller services and customer support channels.

It applies to customers, sellers and individuals interacting with us. We process information in accordance with applicable Indian law, including data protection requirements as they come into force.

2. Information We Collect

The information required depends on the service you use.

Customer and Order Information

This may include:

• Name, mobile number and email address.

• Delivery and billing addresses, including PIN code.

• Products ordered, order history and delivery instructions.

• Payment status, transaction references and refund information.

• Support messages and photographs or documents you submit for a complaint.

Bank account or UPI details may be requested when needed to process a refund.

Seller and Business Information

For seller onboarding and account management, we may request:

• Business name, address and authorized contact details.

• PAN, GST information and applicable business registrations.

• Product licences and documents relevant to the categories sold.

• Bank details for seller settlements.

• Listing, fulfilment, transaction and dispute records.

The documents requested depend on the seller’s activities and applicable requirements.

Agricultural Information You Provide

When you request crop guidance, we may receive information such as your crop, location, growing stage, farming concerns and photographs you choose to share.

Avoid including unrelated personal information or other people’s details in uploaded images or messages.

Technical and Usage Information

Our website, app and integrated services may process information such as IP address, browser or device type, operating system, activity records and error logs.

The specific information collected depends on the features and technologies in use.

3. Why We Use Information

We use relevant information to:

• Create and manage accounts.

• Process orders, payments, deliveries, returns and refunds.

• Verify sellers and manage settlements.

• Respond to questions and provide requested guidance.

• Maintain platform functionality and investigate technical problems.

• Detect and investigate fraud or unauthorized access.

• Send order, account and service-related communications.

• Meet applicable accounting, tax and other legal requirements.

Optional marketing, advertising and analytics activities must follow the notices, choices and permissions applicable to those activities.

We do not treat this policy as unlimited permission to use information for unrelated purposes.

4. Consent and Your Choices

Where consent is required, we explain the relevant purpose and request your permission.

You may withdraw consent by contacting us. We will explain if withdrawal affects a particular service. Declining promotional messages does not, by itself, require you to close your account.

Some information may still need to be processed or retained to complete outstanding transactions, meet legal obligations or resolve disputes.

Simply browsing the platform does not constitute consent to every optional use of your information.

5. Device Permissions

Where a feature needs access to your camera, selected photos, microphone or location, the app should explain the purpose and request the relevant permission.

You can manage permissions through your device settings. Declining a permission may prevent the associated feature from working.

Permissions should be limited to the feature you choose to use. This policy does not authorize unrestricted access to your device or contact list.

6. Payment Information

Payments involve the payment provider selected during checkout. Its privacy notice also applies to information it processes.

Bharat Agrolink uses relevant payment confirmations and transaction references for order processing, reconciliation, refunds and dispute handling.

Do not share your UPI PIN, card PIN, CVV, banking password or payment OTP with our support staff.

7. Who Receives Information

Information may be shared, where necessary, with:

• Sellers: To fulfil orders and resolve product-related issues.

• Delivery and warehouse partners: To arrange shipping, delivery and returns.

• Payment providers: To process payments, refunds and settlements.

• Technology and communication providers: To operate hosting, support, notifications and other disclosed services.

• Professional advisers and authorities: Where necessary for advice, legal obligations or lawful requests.

Sharing should be limited to the information needed for the stated purpose.

Service-provider arrangements do not remove Bharat Agrolink’s responsibilities under applicable law.

If a business transfer affects your information, we will provide notices and obtain permissions where required.

8. Cookies and Similar Technologies

Cookies and related technologies can support login, shopping carts, preferences, security, analytics and advertising.

Some identifiers may be linked to your account or activity and may constitute personal information.

You can manage cookies through your browser settings. Blocking essential cookies may affect login or checkout.

Where optional tracking requires consent, it must be subject to an appropriate choice before activation. The technologies used, their purposes and relevant providers should be disclosed in the platform’s cookie information.

9. Marketing Communications

Promotional communications are separate from messages needed to manage your orders or account.

You may request that promotional messages stop by using an available unsubscribe option or contacting us. We will continue necessary transaction or account communications while relevant services remain active.

10. Storage and Retention

We retain information for the period reasonably needed for its stated purpose and applicable legal requirements.

Different periods may apply to:

• Account information.

• Orders, invoices and settlement records.

• Seller verification documents.

• Support and dispute records.

• Security logs and backups.

• Marketing preferences and consent records.

Deletion requests may not immediately remove records needed for outstanding orders, refunds, legal retention or disputes. We will explain relevant exceptions when responding.

Information no longer required should be securely deleted or irreversibly anonymized. Backups are subject to their documented deletion cycle.

11. Security and Incidents

We are responsible for maintaining reasonable safeguards appropriate to the information processed.

No online service can guarantee absolute security. If we identify a personal-data incident, we will investigate, take appropriate remedial action and provide notifications required by applicable law.

Please report suspected account misuse to [email protected].

12. Processing Outside India

The location of processing depends on our hosting arrangements and service providers.

Where information is processed outside India, applicable transfer restrictions and safeguards must be followed. Information about relevant processing locations may be requested through our privacy contact.

13. Access, Correction and Account Deletion

You may contact us to request:

• Information about how your personal information is handled.

• Correction of inaccurate information.

• Withdrawal of consent.

• Deletion of information or closure of your account.

• Review of a privacy complaint.

Send your request to [email protected], using your registered contact details where possible.

We may request proportionate verification to protect your account. Please do not send government identification documents unless specifically requested through an appropriate channel.

We will explain the action taken, any information that must be retained and any applicable limitations. Additional statutory rights and remedies apply as the relevant legal provisions come into force.

14. Children

Bharat Agrolink accounts and transaction services are intended for individuals aged 18 or above.

Individuals under 18 should not register or submit personal information through these services.

If you believe a child has provided personal information, contact us so we can investigate and take appropriate action, subject to applicable requirements.

15. External Links

External websites and independently operated services have their own privacy notices.

Please review those notices before submitting information. This does not exclude responsibilities Bharat Agrolink may have for its own disclosures or service-provider arrangements.

16. Changes to This Policy

We will update the revision date when this policy changes and communicate material changes where required.

Where a new purpose requires fresh consent, continued use of the platform will not substitute for that consent.

17. Contact and Grievances

Company: Agrolink Manufacturing Private Limited
Registered Address: Archana Complex TT Nagar Bhopal Madhya Pradesh

Grievance Officer: Piyush saxena
Designation: Grievance Officer
Email: [email protected]
Working Hours: Monday–Saturday, 10:00 AM–7:00 PM

Please include your registered contact details and a brief description of your concern. Avoid sending passwords, OTPs or unnecessary identity documents.

We will handle requests and complaints within applicable legal timelines. Nothing in this policy limits your right to approach a competent authority or exercise remedies available under applicable law.